Show notes

In of our two chat with Melissa Perri and Evgenia Grinblo about and , we ask why are we doing all this stuff? The importance of metrics, incentives and . Caring about your team and keeping them on track.

“If you don’t train them when they’re junior, they’re going to be screwed when they are senior” said

Part 1 of this interview is available here.

(Listening time: 29 minutes)

Zendesk Embeddables

References:





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