Show notes

to be done is a tool that comes up regularly in UX circles. But exactly what is it? We talk to Tony Ulwick, author of Jobs to be Done: Theory to practice. The framework helps to break down the job that customers want to get done into discrete steps, then help develop ways to make steps easier, faster, or unnecessary and innovate your product.

There are a number of tools that go by the name jobs to be done, but they aren’t all the same. This can make it both challenging and confusing to learn and discover what the tool is and how applying it can help you and your organisation. helps us understand how Jobs To Be Done theory works as part of his company’s Outcome-Driven Innovation process.

(Listening time: 24 minutes)

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