The Smarter Screen: Surprising Ways to Influence and Improve Online Behavior
by Shlomo Benartzi
Penguin Random House
October 2015, 256 pages

A leading behavioral economist reveals the tools that will improve our decision making on screens

Office workers spend the majority of their waking hours staring at screens. Unfortunately, few of us are aware of the visual biases and behavioral patterns that influence our thinking when we’re on our laptops, iPads, smartphones, or smartwatches. The sheer volume of information and choices available online, combined with the ease of tapping “buy,” often make for poor decision making on screens.

In The , behavioral economist Shlomo Benartzi reveals a tool kit of interventions for the digital age. Using engaging reader exercises and provocative case studies, Benartzi shows how digital designs can influence our decision making on screens in all sorts of surprising ways.

For example:

  • You’re more likely to add bacon to your pizza if you order online.
  • If you read this on a screen, you’re less likely to remember its content.
  • You might buy an item just because it’s located in a screen hot spot, even if better options are available.
  • If you shop using a touch screen, you’ll probably overvalue the product you’re considering.
  • You’re more likely to remember a factoid like this one if it’s displayed in an ugly, difficult-to-read font.

Drawing on the latest research on digital nudging, Benartzi reveals how we can create an online world that helps us think better, not worse.

Shlomo Benartzi is a professor and co-chair of the Behavioral Decision-Making Group at UCLA’s Anderson School of Management. He is the author of Save More Tomorrow and Thinking Smarter. He has extensive experience applying behavioral economic insights in the real world, having increased the saving rates of millions of Americans through his work with Richard Thaler on Save More Tomorrow, and has advised many government agencies and businesses.

> Review: The art of digital nudging – by Ankita Rai

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