Mobile Loyalty Programs: The Do’s And Dont’s

The holiday season is fast approaching. Yes, I might be mentioning it even earlier than Macy’s or your chain pharmacy, but before you know it, those Halloween decorations will quickly...

10 Painful Real-World Examples of How Banking’s Legacy Destroys Customer Experience

There is a huge misconception that investing in customer solutions is enough to ensure successful banking digitization. According to a World Economic Forum report 2018 by Bain & Company, only...

What is heuristic evaluation and why do you need it?

What Is the Difference Between Heuristic Analysis, Cognitive Walkthrough, and User Testing?Often, these terms are used interchangeably. However, they are all distinctly different in their own right and just as valuable...

The subjectivity of user satisfaction – UX Collective

A friend (call her Alice) shows up at our local pub everyday at 6pm and has a glass of Albariño. It’s like clockwork, to the point where the bartender (Bob)...

Complete Beginner’s Guide to UX Research

In an industry devoted to the...

Live Accessibility And Performance Audits At SmashingConf Toronto — Smashing Magazine

About The Author The Smashing team loves high-quality content and cares about the little details. Through our online articles, Smashing Books, eBooks as well as Smashing … More about The Smashing Editorial… At...

Hey Siri, Can You Make Me Think? – UX Planet

Are we imposing same way of thinking to everyone?Everything started from a conversation with a friend who one day during lunch told me “How stupid and limited Siri is. I...

A Lean Approach to UX design — ASOS case study — Part 1 of 2

The double diamond seems to be a popular method of approaching design thinking for most UX designers. Discover, Define, Develop, Deliver. But often clients and stakeholders start to run for...

Splitting MA/ST/ER

This is about version control for designers and how to best organize your file structure within the Master of your project. If you’re unfamiliar with the subject you can get...

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