How to Design a Mobile App for User Goals (by Example of Airbnb)

I’m at the immigration control trying to find my Airbnb host’s phone number. It’s nowhere to be found offline. If only I had a local SIM card!Living in Airbnb places...

Why Being Vulnerable Will Make You A Better Designer

You need to open up to solve problems. To open up you need to be willing to be vulnerable. Simple really 😉When I was seven years old, my Dad died of...

No, UX _______ is not a dumb job title – UX Planet

It seems to happen at least a couple times a week. Someone in my network on LinkedIn, Twitter, a Meetup, or in the office starts lamenting how dumb all these...

An interaction designer tries to make a bank transfer

I just wanted to send some money to a friend in need. How hard could it be?I live in Norway. My friend Hester is moving from Spain to Sweden. We both...

How to save Snapchat in 1 week — a UX case study – UX...

RestructuringOkay lets talk discover side — the cause of many a woe and problems for users and Snapchat. It started life as the third party hub and lived alone away from the...

It’s all Chinese to me — a.k.a. user testing in a foreign language

Composition by author. https://www.instagram.com/beantcalligraphy/The user test protocols were (almost) ready, the system was (almost) ready, I arrived (almost) on schedule in China and everything was (almost) perfect (not really ;)). Except...

The Art of Asking Good Questions – UX Planet

Anna Krachey, Lead Experience Designer at Handsome during a client workshop.I’ve always had an intense curiosity and love of asking questions…coupled with a fear of sounding foolish. It’s a complicated...

Why Confidence is Key and 10 other useful tips for User-Testing

For anyone about to embark on User-Testing, firstly, good-luck, it’s daunting. There’s plenty of niches and learning that you really wouldn’t have expected for something that on the face of...

A Process for Getting Actionable Feedback on Your Designs

Every designer has had a conversation like this with a client or co-worker who reviewed their designs for approval. The result is vague, biased feedback that ignores user needs. The client...

UX under the X-ray – UX Planet

What is the product?The product can be a lot of things. For starters, it is an artefact: it is a man-made object consciously created for some specific and explicit purpose (i.e.,...

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