The people at Studio, the design, development and workflow laboratory at Carnegie Museums of , are working on the design and the development of a “new kind of experience”.

Because they would like the share mistakes and successes with the broader museum community, the Studio team has made the decision to document in real-time all aspects from formative evaluation and user research, through prototyping all the way to deployment.

Benchmarking of existing expertise is a very important element of formative research, so the past few weeks the team has been performing a literature review of current thinking and writing on the topic. They have been aggregating these resources into a best-practice library — a book club of sorts.

Studio is a collective of cultural technologists working to support a culture of innovation throughout our museums, which include Carnegie Museum of Art, Carnegie Museum of Natural History, The Andy Warhol Museum and the Carnegie Science Center.

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Source link https://blog.experientia.com/-mobile-chatbot-pittsburgh-museum/

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