During my internship at Workfront, I had the opportunity to work with a UX researcher for a month. The lessons I learned may seem obvious to some, but to me, they were valuable experiences in user research. Although UX research practices may vary depending on the organization, I believe my newly learned lessons are applicable to most research roles.
Content of my article:
My assumptions > Reality > What I did > What I learned
My Assumption #1
Prior to coming to Workfront, my experience with UX research consisted of guerrilla testing in university libraries and cafes. On the first day, the VP of UX (Wade Shearer) asked the interns who they wanted to work with throughout the 3-month internship (1 mentor per month). I jumped at the opportunity to work with Trae Winterton, Workfront’s sole UX researcher. When Wade assigned me to work with Trae, this is what I envisioned my first day looking like:
And this photo sums up how I felt about jumping into UX research:
Imagine this: A huge Excel spreadsheet with questions and answers about a product you have little to no knowledge about sits on your screen. Now, review and analyze it. Then, make a presentation based on your results. That was me. With no context of the product or the testing, I was confused. I thought research was just about testing, observing and interviewing users.
What I Did
During my first few days of the internship, I worked with Trae to create a presentation on the findings from research done at Workfront’s User Conference, LEAP. I combed through an endless spreadsheet of test notes to identify key findings and pull out information necessary to build out graphs.
What I Learned
- UX research isn’t just about conducting tests; it’s also about analyzing results.
- When analyzing data you should always be looking for patterns and trends.