Disclaimer: the following narration accurately depicts real events. Only names have been changed to protect the identity of those (real or ) involved.

The setting
Slightly late for an appointment I jump into my car, set the phone to navigate me to destination, and try to send a message to my dear one telling them I’ll be arriving soon.

ME: Ok, Poodle

[Poodle’s virtual assitant — “VA” from now on — boots up]

ME: Write a message to John Doe

VA: I’m sorry, I didn’t quite get that

ME: *Send* a message to John Doe

VA: I’m sorry, I didn’t quite get that

ME: Ugh, send a message

[A loud bike passes by: for some reason Poodle thinks that the noise is still me trying to give instructions and in response it simply stands silent for unterminable seconds]

ME: Send. A. Message.

VA: Who would you like to send the message to?

[Whew, only four attempts to get it to understand my Nokia 3310 need]

ME: John Doe

VA: Would you like to use SMS, WhatsApp or Telegram?

[This actually positively surprised me! I wasn’t expecting anything more than SMS’s]

ME: SMS

VA: Who would you like to send the message to?

ME: John Doe

VA: Would you like to use SMS, WhatsApp or Telegram?

ME: SMS

VA: Who would you like to send the message to?

ME: John Doe

VA: Would you like to use SMS, WhatsApp or Telegram?

ME: SMS

VA: Who would you like to send the message to?

ME: John Doe

VA: Would you like to use SMS, WhatsApp or Telegram?

ME: SMS

VA: Who would you like to send the message to?

ME: John Doe

VA: Would you like to use SMS, WhatsApp or Telegram?

ME: SMS

VA: Who would you like to send the message to?

ME: John Doe

VA: Would you like to use SMS, WhatsApp or Telegram?

ME: SMS

[No, it’s not an editing error, this actually went on for six times]

[Ok, I admit it, it was kinda fun]

VA: Who would you like to send the message to?

ME: JOHN! DOE!

VA: You have two contacts under that name: Doe, John and John, Doe. Who would you like me to send the message to?

[It’s obviously the same person but I guess this is beyond . Which, by now, it seems more and more like it stands for Artificial Ineptness]

ME: John Doe

VA: You have two contacts under that name: Doe, John and John, Doe. Who would you like me to send the message to?

[wat?]

ME: John Doe

VA: I found two contacts under that name: Doe, John and John, Doe. Who would you like me to send the message to?

ME: John Doe

[This time it seems Poodle sensed something wasn’t right]

VA: I’m sorry, I cannot understand this request. Try saying only the contact’s first name, or only the contact’s last name

ME: John

VA: I found three contacts under that name: Doe John, John Deere and John Doe. Who would you like me to send the message to?

ME: John Doe

VA: You have two contacts under that name: Doe, John and John, Doe. Who would you like me to send the message to?

ME: YOUR MUM!



Source link https://uxdesign.cc/the--of-ai-and-virtual--an-essay-5ebf4a9d5868?source=rss—-138adf9c44c—4

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