As a , what is your super power?

Overthinking! It’s definitely a super power when you’re a product writer, because you think about every possible scenario and use case very thoroughly. This has made me very sensitive to user needs and in turn, a better writer.

PayPal’s offices — picture by Dailyhive

Tell us about the challenges writers have when working in a product 

Content is still an afterthought within most product teams, so it’s always important to get everyone on the same page and help them understand that content can make or break the user experience. Content has to be a part of the process, end to end. I find that it’s quite a challenge to make people understand this.

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